AAC and Me Privacy Policy

AAC and Me Ltd is a specialist consultancy providing assessment, training, and support for people who use Augmentative and Alternative Communication (AAC). We are registered in England and Wales and comply with the UK General Data Protection Regulation (UK GDPR).

For any privacy-related queries, please contact:
Email: info@aacandme.co.uk

We may collect and process the following personal data:

• Contact information (e.g., name, email address, phone number) when you fill in our contact form or email us directly.

• Professional details if you are a case manager, educator, or therapist making an enquiry.

• Technical data such as IP address, browser type, and browsing behaviour through cookies (see Section 6).

• Client information for commissioned work, such as information shared as part of referrals, assessments, or training (this is handled under separate contractual agreements and stored securely offline).

We only use your information when necessary and in accordance with the law. Uses include:

• Responding to your enquiries or requests

• Providing our consultancy services

• Administering contracts and invoices

• Complying with legal or regulatory obligations

• Improving the website experience

We rely on the following lawful bases:

• Consent – where you have given us clear permission

• Contract – where processing is necessary to fulfil a service

• Legal obligation – where we are required by law

• Legitimate interests – to improve our services and respond to professional enquiries

• Data is stored securely on password-protected devices or cloud services with encryption.

• We do not sell or rent personal data.

• We may share limited data with trusted third parties (e.g., web hosts or accountants), who are subject to strict confidentiality agreements.

• Any client data processed as part of consultancy services is handled separately under data processing agreements.

• Our website uses cookies to improve functionality and analyse usage. You can manage your cookie preferences via your browser settings.

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction or erasure

• Object to or restrict processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

For more information, visit the ICO’s website: https://ico.org.uk

We only keep your data for as long as necessary for the purposes set out above. This includes statutory requirements (e.g. financial records for HMRC) and client-specific retention policies.

We may update this policy occasionally to reflect changes in legal requirements or business practice. The latest version will always be posted on our website with the effective date clearly shown.